Take Order Pick-Up from Awkward to Awesome
With digital dining predicted to be a $300 billion opportunity by 2025, foodservice operators are scrambling to meet the demand and make the experience fast, fun and efficient for their operations.
So far, results have been mixed. While digital ordering is usually fast and simple, all bets are off when the customer comes in to pick up that order. Often, it’s an awkward dance in the entrance as they make their way past dine-in customers, bump into employees rushing to take to-go orders to a pick-up shelf or counter, and maneuver past customer lines at the registers.
Meanwhile, restaurant staff are juggling orders for eat-in customers while keeping an eye on all those takeout orders, making sure the right order goes to the right customer. All this inefficiency means orders take too long to pick up, and a convenient option becomes an inconvenient hassle. That’s the kind of aggravation and anxiety that can drive away customers who don’t have the time or patience to deal with it.
It’s this less-than-perfect scenario that inspired the development of 2019’s Kitchen Innovations Award recipient, the AXCESS 2000.H Pick-Up Station from Apex Supply Chain Technologies®. The industry’s first heated, self-serve order pick-up station was specifically designed to make the “last inch” handoff of digital orders more convenient for customers – and more efficient for employees.
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The real genius of the order pick-up station is that it continues the fast, efficient experience that begins with the digital order process. Once an employee places the order in the compartment for pick-up, the customer receives a text or email with a unique code. Then they can skip the line and go straight to the pick-up station, where they scan or enter their code. The secure compartment holding their order opens, they grab their order and are on their way in seconds.
Just as importantly, the AXCESS 2000.H also makes order pickup less disruptive and more efficient for restaurant operations. The flow-through design makes it easy for associates to load orders from the back, and they don’t get in the way of customers picking up at the front.
The AXCESS 2000.H is ideal for a variety of hot foods, including chicken and ribs, as well as prepared meals.
TransAct Technologies Introduces BOHA!
TransAct® Technologies Incorporated, a global leader in software-driven technology and printing solutions for high-growth markets, announced the launch of BOHA!™, a comprehensive ecosystem of cloud-based SaaS apps and hardware solutions that will revolutionize how restaurant and food service companies manage their back-of-house operations. BOHA! is the first single-vendor solution to combine applications for inventory management, temperature monitoring of food and equipment, food safety labeling, food recalls, checklists and procedures, equipment service management and delivery management in a single platform. Each BOHA! solution combines cloud-based SaaS applications with hardware and accessories to deliver superior results for critical back-of-house operations. BOHA! offers a one-stop solution for restaurants and foodservice companies to address their current back-of-house operating requirements while providing a future-ready platform capable of addressing back-of-house operations as they continue to evolve.
Bart C. Shuldman, Chairman and Chief Executive Officer of TransAct Technologies, said, “The launch of our new BOHA! SaaS-based software and hardware ecosystem marks a significant milestone for TransAct and the restaurant and foodservice industry. For the first time, operators can deploy a full, single-vendor suite of integrated software applications and hardware solutions to automate their back-of-house operations. Given the priority placed on having employees deliver the best customer experience in an environment with rising food and labor costs, all restaurant and food service companies are focused on adding automation and reducing administrative tasks in their back-of-house operations to increase efficiency and lower costs.
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“Over the last several years, we have spent considerable time working with operators across the industry, including in their kitchens, to determine how best to help them address these critical needs. One of our key learnings was that restaurant and foodservice operators want to simplify their processes with a single platform, single portal solution that provides the highest level of relevant features and functionality while eliminating the complexity of managing multiple software and hardware products from multiple vendors. The result of our tireless efforts is the development of BOHA!, an innovative range of products that can address what we believe is a large opportunity to offer automated solutions that streamline critical back-of-house processes. With BOHA!, TransAct is uniquely positioned to deliver a comprehensive ecosystem of cloud-based SaaS apps, hardware and accessories.”
Marra Forni: A Custom Solution
When Andrew Dana and Chris Brady created Washington, D.C.’s Timber Pizza in May 2014, its Neapolitan-type pizza was solely available at local farmers markets. Dana and Brady’s newest venture, Call Your Mother Deli, is a Jewish-inspired deli in the city’s Park View neighborhood. It specializes in a hybrid, wood-fired bagel that combines the sweet flavor of Montreal style with the boiled, baked and chewy consistency of the New York style.
Call Your Mother Deli has benefited from custom ovens manufactured by Marra Forni’s Metal Fabrication Department, which is capable of accommodating any requested size or shape without compromising the excellent heat consumption and retention of a traditional oven. Although these units are predominantly used for pizza, they are capable for a wide range of cooking tasks, from proteins and vegetables to unique bagel styles. With its Metal Fab Department, Marra Forni controls the entire manufacturing process. Operators benefit from faster lead time, controlled quality, new equipment and more opportunity for personalization and customization.
“We had a different oven prior, and the change was like night and day,” says Dana. “Marra Forni’s custom built oven is easier to use, and the product quality is great. For a pizza oven, it holds the temperature well.”
In addition to pizza, the oven is used for making empanadas, baking bread and roasting meat and vegetables. On the weekends, pastries and biscuits are prepared in these units.
“Even though the oven cooks with live fire, it’s less of a guessing game,” says Dana.
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Timber Pizza also includes a mobile operation with two Marra Forni ovens. “With food trucks, we’re dealing with cold temperatures in winter and hot temperatures in summer, so if it could handle the outside elements, we knew the Marra Forni oven could handle our bagel production.”
Call Your Mother’s bagel oven is 8 square feet and custom-painted pink. It is designed to crank out thousands of bagels a day. “Typical pizza ovens are domed and not as big as our bagel oven,” says Dana, who adds that Marra Forni is easy to work with and very responsive. “For the most part, people who make ovens are not down for making custom, and Marra Forni went the extra step to create what we wanted. Plus, they’re local to us, so we were able to go to their test kitchen to work with them.”
Marra Forni is currently developing a fourth custom oven for Dana and his team’s new pizza concept.
Marra Forni is the fastest-growing brick oven manufacturer in the world. All ovens are 100 percent American manufactured and are all ETL, NSF and CE certified.
Questions? Consult with an expert Business Developer at inquiries@marraforni.com.
